Refund policy

Last updated: September 14, 2026

Made-to-order products

Most Lodge and Legacy products are made specifically for the customer after an order is placed. Because of this, we do not accept returns or exchanges for change of mind, buyer's remorse, or an incorrect size, color, or design selected by the customer, except where required by law. Please review product details and sizing information before ordering.

Damaged, defective, misprinted, or incorrect items

If your order arrives damaged, defective, misprinted, or different from what you ordered, email cj@lodgeandlegacy.com within 30 days after delivery. Include your order number, a description of the problem, and clear photos of the item and packaging. After review, an approved claim will be resolved with a replacement or a refund to the original payment method, as appropriate.

Packages not received

For a package that has not arrived, contact us within 30 days after the estimated delivery date shown in your order or tracking information. We will review the tracking and fulfillment records before determining the appropriate resolution.

Cancellations and order changes

Contact us immediately if you need to cancel or change an order. Changes or cancellations are only possible before production or fulfillment begins and cannot be guaranteed. Once production has started, the order normally cannot be canceled or changed.

Incorrect addresses and unclaimed packages

Customers are responsible for entering a complete and accurate delivery address. If an order is returned because of an incorrect or incomplete address, refusal, or failure to claim the package, the customer may be responsible for the cost of reshipping it. Production and shipping costs already incurred may be nonrefundable.